FESTIVALHelp & contact
Answers to the most common questions about tickets and working with us. Can’t find it? Ask the Festival-S bot or write to us.
For visitors
How do I buy a ticket?
Open the event, pick the ticket type and quantity, enter your name and email and pay by card on Stripe’s secure page. The QR ticket arrives by email straight away and is shown on the order page.
Do I pay any fee on top of the ticket price?
No. The price you see is what you pay. The organiser pays the platform fee from ticket revenue, and card fees are not an extra cost for buyers.
My ticket email did not arrive.
Check your spam folder. You can also find your ticket under My tickets — enter your email and we will resend the links. Still stuck? Write to eventaigroup@gmail.com.
How do I use the QR ticket?
Show the QR code on your phone (or printed) at the door. Staff scan it and the ticket is marked as used. Each ticket is valid for one entry, so don’t share a photo of the code.
Can I return a ticket?
For tickets to an event on a specific date there is no statutory 14-day right of withdrawal. Refunds are possible if the event is cancelled or significantly changed, under the Ticket terms and the seller’s terms.
What if the event is cancelled or moved?
The event page will show a “Cancelled” label with the organiser’s notice, and buyers get an email. The organiser is the seller and handles refunds or exchanges under consumer law — see Cancellations and changes.
The payment failed — was I charged?
If the order page says the payment was not completed, nothing was charged and the reservation was released. Sometimes a bank places a temporary hold and releases it on its own — that is not a charge.
Is payment secure?
You enter your card on Stripe’s page. Festival-S never sees or stores card details. The bot on the site never asks for a card number.
Do I need an account?
No. Tickets are linked to the email you buy with.
How old do I need to be?
It depends on the event — the age limit is listed under Practical information on the event page. ID may be checked at the door.
For organisers
How do I start selling tickets?
Write to eventaigroup@gmail.com. We open your organiser account, you connect Stripe in Organiser OS, send event details and we publish the page.
What is the fee?
9% of the ticket price, no monthly subscription. Card fees are included in that 9%. Details on For organisers.
When do I get paid?
On every purchase Stripe splits the payment and books your share to your Stripe account. Stripe pays it out to your bank on the payout schedule in your Stripe account.
How does the entry scanner work?
Staff log into Organiser OS, pick the event and open the scanner in the phone browser. Every scan is checked live; a ticket gets in once, even with several gates.
Can I advertise?
Yes — banners on the homepage, next to events, clubs, festivals and articles, plus partner content in Media. Everything is clearly labelled. Ad placements.
Contact
Formal consumer complaints: Complaints